Impoliteness of a Service Crew at Solaire Parañaque

Ni Oggie Medina

Choreographer Geleen Eugenio came toward the table where I was seated. I was just beside my cousin dancer Emily Samson, a member of The Dyna Family and the Solid Gold Dancers.

Geleen recognized me, so out of respect I stood from the table (I had not finished eating my food) and greeted and hugged her. It has been a long time since we have not seen each other. Then, Emily took our photo. After that Geleen left.

As Emily and I went back to our plates, we were surprised that the waiter had already got our plates dirtied. He got our plates when I had not even finished eating yet. I had my plate still full (I barely touched the food) when the waiter or busboy got it.

When I returned some minutes later for a coffee, I informed a lady supervisor the impoliteness of a service crew. She offered me to have again a dinner. But I said no.

I was teaching Customer Analytics subject to office administration students in Mabalacat City College. I believe that waiter or busboy committed a mistake. It is a sign of impoliteness without even asking a customer if he or she had already finished eating.

It happens only in the Philippines. It is a big DON’T in developed countries, like Japan and the USA, for such negligence connotes termination or firing. Indeed, in hiring a service crew, attitude matters more than intelligence.

After the show in Solaire Theatre, I proceeded to a relative’s Michelin-rated restaurant to have my late dinner.