NNIC, PAL NAGTAKDA NG BAGONG OPERATING FRAMEWORK NG AIRLINES SA NAIA

Isang kasunduan ang nilagdaan ng New NAIA Infra Corp. (NNIC) at Philippine Airlines (PAL) upang itakda ang key performance indicators na naglalayong pagbutihin pa ang operational efficiency at pag-align sa airline operations alinsunod sa service levels na ang NNIC ay required na masunod sa ilalim ng concession agreement nito sa gobyerno.

Ang Airport Use Agreement (AUA) ukol sa flag carrier operations sa Ninoy Aquino International Airport (NAIA) ay kauna-unahang standardized agreement sa airline sa ilalim ng NNIC management.

“NNIC intends to use the PAL AUA as the template for similar arrangements with other carriers operating at NAIA. The move extends NAIA’s modernization beyond terminals, facilities and airport systems to the way operations are managed across the airport. This agreement gives us a clearer framework for setting expectations, measuring performance and working together to maintain consistent service standards,” paliwanag ni NNIC President and CEO Ramon S. Ang said.

Dagdag pa niya: “That is important to making airport operations more efficient and dependable. The AUA governs PAL’s use of airport facilities and infrastructure and sets out the respective responsibilities of the airline and airport operator. The service levels are part of PAL’s contractual obligations and include mechanisms for addressing persistent failure to meet agreed standards.”

Ipinaliwanag ni Ang na ang nasabing framework “is designed to support more consistent performance across airport operations and improve coordination among the different parties involved in moving passengers, baggage and aircraft through NAIA.”

Ayon naman kay Lucio Tan III, President and COO of PAL Holdings, parent company ng PAL, na “This is a positive development for both PAL and NNIC, and ultimately for our passengers. It supports the continuing modernization of NAIA and our collective goal of delivering a better airport experience.”

“A single flight depends on several organizations performing their roles on time and in sequence. Delays in areas such as check-in, boarding, baggage handling, ramp operations or aircraft turnaround can affect not only passengers on that flight but succeeding flights and the wider airport operation. By establishing common performance requirements and clearer accountability, NNIC said it will be better able to monitor service levels, identify where operational problems occur and require corrective action when necessary,” ani Ang.

Nagawa rin umano ng NNIC ang parehong approach sa mga kasunduan sa ground handling at iba pang service providers sa NAIA.

“Setting operating requirements for companies performing critical functions on behalf of airlines within the airport, these arrangements are aligned with existing government regulations and NNIC’s obligations under the NAIA concession,” ani Ang.

Mula mag-takeover sa NAIA operations noong September 2024, patuloy ang NNIC sa upgrading ng terminal facilities, airport systems, airfield infrastructure at passenger amenities.

“While addressing long-standing capacity and operational constraints, the new operating frameworks extend that modernization to how airlines, service providers and the airport operator work together,” pahayag pa ni Ang. (JERRY S. TAN)